Frequently Asked Questions
Understanding therapy
What is psychotherapy & counselling?
It is a process where individuals, couples or even groups of people come together to explore with an objective professional. Psychotherapy & Counselling give people a safe and private space to come and learn more about themselves and make sense of what is happening to them. It offers an opportunity for people to learn alternative coping methods to face the difficulties they are experiencing in their lives.
The purpose of psychotherapy & counselling varies for each person. Psychotherapy & counselling often involve helping people with developmental issues, life crisis, inner conflicts, adjusting to changes, making decisions and improving relationship with others. Psychotherapy & counselling can also help those who are managing well in their lives to strengthen their resilience and moving towards growth.
What is "somatic"?
The term “soma” means body in Greek.Integrating soma into the context of psychotherapy and counselling is about allowing oneself to sense through sensations. The capacity to feel one’s present body through emotions, sensations and different body states is called interoception. Accessing the soma allows us to get in touch with the primal experiences in us and through that, it gives us an opportunity to uncouple from the traumatic, stressful or haunting experiences we have.
Somatic psychotherapy uses a combination of mindfulness, body awareness, breath awareness and body-oriented tools to guide the person towards inner and outer resources for regulation. With that, individuals can mindfully explore options for resolving emotional and physiological patterns.
What is the difference between psychotherapy & counselling?
People generally use the term psychotherapy & counselling interchangeably. Psychotherapy may entails more specialised forms of treatment(s) for a certain concern, thus, psychotherapists often have additional trainings and certifications to provide those services.
How can psychotherapy & counselling help?
Professional psychotherapy & counselling provide a safe and confidential space to explore the issues which we experience in life. The process of talking and discussing your concerns help you to have a clearer understanding of your problem, explore options, develop solutions and increase self-awareness.
Depending on personal needs, the therapeutic process can be short term or long term. The sessions can be one-to-one, couple or even group settings where individuals facing the same concern come together to support one another.
What is Home-Based Therapy (HBT)?
HBT is counselling and psychotherapy services conducted at the comfort of your own homes. Presently, Soulmatics is only extending such services to clients experiencing end-of-life/palliative care, immobility, anxiety with agoraphobia, symptoms of post-traumatic stress with difficulty stepping out of home, as well as for babies/infants. Upon getting in touch with us, a video call assessment will be arranged to see the suitability of HBT for the client.
Starting Therapy
What happens during psychotherapy & counselling session?
Every session is different for each person as everyone comes for psychotherapy & counselling due to different reason(s). However, with psychotherapy & counselling, you are given the space to explore your experiences, feelings and thoughts in a safe, conducive and structured space.
In Soulmatics, a more somatic and body-based approach is often used but depending on your need(s), the therapist may integrate other therapeutic approaches to help you in your process and for you to have a fuller experience.
How long does each therapy session take?
Each session can lasts between 50 to 90 minutes depending on the needs of the individual and the type of services engaged. A typical psychotherapy & counselling session usually takes about 60 minutes. It is common that the first session usually takes longer as there are some administrative matters that need to be attended to.
Should you be interested to engage in individual Tension/Trauma Release Exercises (TRE) only, usually the first session takes 90minutes for someone who is new to TRE. Duration of subsequent TRE sessions may vary based on the needs of your body during the session.
How often should I attend therapy?
There is no one-size-fits-all recommendation. Some individuals find weekly sessions helpful, particularly at the beginning of therapy, while others prefer fortnightly or monthly sessions. Together, we will discuss a pace that feels supportive, sustainable, and aligned with your needs and goals. Therapy is not a race— choose a rhythm that honours both your life and your nervous system.
How many sessions will I need?
The number of sessions varies from person to person. Some individuals come for a few sessions to work through a specific concern, while others choose longer-term therapy to explore deeper patterns or experiences. There is no need to set a fixed number of sessions. We can review your progress together and let your goals guide the process.
Can therapy help if I haven't experienced trauma?
Not at all. While many people seek therapy for trauma, others come because they feel overwhelmed, anxious, emotionally stuck, disconnected from themselves, or are navigating life transitions and relationship challenges. You do not need to have a particular diagnosis or a major life event to begin therapy. If something feels important to you, it is worthy of being explored.
Practical matters
What are your rates?
A standard 50-60 minute session is SGD 200 for both in-person and online therapy. Fees for longer sessions are pro-rated accordingly. Payment can be made via cash, bank transfer, PayNow or GooglePay. You can read more on our Fees & Payment page.
We do not offer therapy because we believe that meaningful therapy grows from choice, not obligation. We hope that each session is one you choose to return to because it feels helpful and supportive - not because you feel committed to a package.
Do you accept insurance?
Soulmatics would be able to provide you with a receipt to make your claims when requested. Most importantly, do check with your respective insurance provider(s) regarding the requirements to make a claim. We do not process client’s claims on their behalf.
How do I make an appointment?
Simply get in touch with us via email at soulmatics.info@gmail.com or contact us at +65 8851 0439 via WhatsApp.
Do you provide online therapy services?
Yes. Online therapy services are available via Teams or Google meet or phone (WhatsApp Video/Audio call). For your safety, if you are a new client, a free intake screening would be conducted prior to the first counselling session to assess the suitability for online therapy.
What happens after I have made my first appointment?
Once you have arranged your first appointment, Soulmatics will follow up with a registration form and office policy. You are strongly encouraged to read through the documents and fill up your details prior to the first session. Thereafter, we will send you the address and direction of the venue (for face-to-face session) or the meeting link (for tele-therapy session). You are all set for your first session!
What if I am not sure what services I need?
At Soulmatics, we offer a free 15-30 mins “hello” session via in-person, phone call or video call. Through this “hello” session, clients would be able to speak with the therapist and find out more about the therapeutic process. The “hello” session is not meant to be a counselling/psychotherapy or intake session, it is more for clients who are unsure about what services they should engage. It is an inquiry or Q&A call.
Where will sessions be held?
Appointments would be held at:
8 Burn Road #05-05 Singapore 369977.